Your Orders Have Delays

E-COMMERCE SALES IN COLOMBIA GROW 330%

DELIVERY TIMES HAVE BEEN AFFECTED

The Colombian Chamber of Electronic Commerce (Ccce) highlighted that since Friday, July 3, the largest number of sales in the country's history have been made through electronic commerce, causing an overwhelming increase in shipments and therefore delivery times. delivery have been affected.

Complying with the Biosecurity and social distancing protocols in our distribution process, the staff cannot be crowded in the same place, which delays the logistics of loading and unloading, in the same way our logistics operator must have one less person in the cabin vehicle; Collection and delivery times have been extended due to waiting at gates, since entry to residential units is not allowed and it is necessary to wait for the person to come to claim their shipment. Similarly, deliveries to distant towns are affected by partial closures on entry routes.

We continue working to strengthen the necessary infrastructure to improve these delivery times.

Important

• Our delivery times have suffered variations as a result of the contingency we are going through, increasing delivery times between 3 and 10 business days due to external variables. 
• Our shipping rates have not been modified and are published on our website.

We appreciate your understanding, thank you for choosing us!

If you have any questions or concerns, don't hesitate to contact us or leave a comment!

Sincerely:

THE OFFICIAL MAGIC HAIR TEAM